Return policy

Return and Refund Policy

Due to the nature of our product — a digital good — we do not offer returns, exchanges, or refunds once the purchase has been completed.

By completing your order, you agree to waive your right of withdrawal (as allowed under applicable consumer laws for digital content) and acknowledge that the product is considered “used” once delivered via download or access granted.

If you experience a technical issue accessing your purchase or believe there has been an error in delivery, please contact us immediately at louis@bioxlist.com and we will work with you to resolve the issue.